Informations de livraison

Fast delivery: all the information

A team at your service in the preparation of your orders

Christelle, Mélanie, Pierre,… These are a few names of the people at your service for the site Products-veto.com. These same people work from Monday to Friday (excluding public holidays) to prepare your orders and assist you in the choice of products. Produits-veto.com is a website linked to the Envigne pharmacy à The cloister in the department of Vienna (86), it is from this geographic site that all orders are shipped.

Shipping within 24-48 hours

We are able to ship your packages to you within 24-48 hours (working days) if all products are in stock. We then deliver your orders to our partners Colissimo ou Mondial Relay which will ensure home delivery without signature (not requiring a day to receive your package) or even Relay point in your local stores or in post offices (you have 10 days to recover it. However, we may need additional time if restocking is necessary from our distributor or our laboratories.

Delivery within 48-96 hours (metropolitan France)

We do everything we can to ensure that your order reaches you within 48 to 96 hours, depending on the selected carrier and the type of delivery chosen. However, delays may occur due to disruptions beyond our control (weather conditions, strikes, carrier overload, etc.). Rest assured that we are at your side in the event of a dispute or problem with your package. Do not hesitate to contact us via our page contact For any assistance, we are here to support you.

Do you have an emergency? Before ordering, call us. We will let you know, according to your needs, whether the order is likely to arrive on time.

Customer service that supports you

Your package is damaged, the packaging is crushed or in tatters? Take some photos of the package as soon as it is received in order to send them to us. This will allow us to process more easily and more quickly your complaint. In the event that your package does not comply with your order (broken, mismatched or missing products), contact us within 8 days to inform us of the problem (s) related to your package so that we can solve the problem as quickly as possible.

Professionals, we offer you an adapted offer

To date, the sending of parcels is limited to 30 kg (20 kg in relay point), in addition the price conditions are fixed for all customers. If you are a professional and you wish to supply yourself on a large order and / or you need to be able to supply yourself regularly on our store do not hesitate to contact us so that we can establish together a commercial proposal on our page contact,

Patience, a virtue at the service of your expectations

Sometimes, the vagaries of the road can slow down the journey of a package, despite all our efforts. Rest assured that we do everything we can to ensure that your orders reach you as quickly as possible. In these moments, a bit of patience and, when possible, a touch of anticipation become precious allies. Each shipment carries our commitment and our attention, because, as the wisdom says:

“Beautiful things sometimes take a little longer.” 🌿

Delivery rates: Metropolitan France

Our delivery rates in Metropolitan France are calculated based on the weight of your order, here is our price list in detail.

Order weight

from 0 to 1 kg
from 1 to 4 kg
from 4 to 7 kg
from 7 to 10 kg
from 10 to 13 kg
from 13 to 16 kg
from 16 to 19 kg
from 19 to 22 kg
from 22 to 25 kg
from 25 to 30 kg
More than 30 kg

Home (including tax)

Colissimo Relay Point (TTC)

5,40 €
5,40 €
5,40 €
5,40 €
5,40 €
5,40 €
5,40 €
5,40 €
5,40 €
5,40 €
5,40 €

Mondial Relay (TTC)

4,90 €
4,90 €
4,90 €
4,90 €
4,90 €
4,90 €
4,90 €
4,90 €
4,90 €
4,90 €
4,90 €

Free shipping by Colissimo Point Relais and Mondial Relay from €99

Delivery rates: DOM TOM 1 – Guyana, Guadeloupe, Martinique, Reunion, Mayotte,...

Complete list of countries in the area: Saint Barthélemy, French Guiana, Guadeloupe, Martinique, Saint Pierre and Miquelon, Reunion, Mayotte and Saint-Martin.

Order weight

Domiciliary with signature (Excluding taxes) – Up to 15 kg

Delivery rates: DOM TOM 2 – New Caledonia, French Polynesia,…

Complete list of countries in the zone: New Caledonia, French Polynesia, French Southern Territories, Wallis and Futuna

Order weight

Domiciliary with signature (Excluding taxes) – Up to 15 kg